1. General Terms

Welcome to Ambrite ("we", "us", "our"). By accessing or using any of our services, including web hosting, WordPress maintenance, and web design, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all visitors, clients, and any other persons who access or use our services. We may update these Terms from time to time, and your continued use of our services constitutes acceptance of any changes.

2. Services

Ambrite provides the following services:

• Cloud Web Hosting: Shared hosting plans powered by LiteSpeed web servers, including NVMe SSD storage, email accounts, free SSL certificates, automatic backups (weekly or daily, depending on the plan), and cPanel access.
• WordPress Maintenance & Security: Month-to-month maintenance plans for one WordPress website, including updates, backups, security monitoring, a global CDN, email delivery, speed checks, edit time, and support, with more features on higher plans.
• Web Design & Development: Custom WordPress website design and development, sold as fixed-price plans listed on our website, plus custom work quoted individually.

Specific features, limits, and pricing for each service are described on our website and may vary by plan. We reserve the right to modify service offerings at any time with reasonable notice.

2.1 Maintenance Plans

• What's included: Each plan includes the features listed on our maintenance plans page for one WordPress website.
• Edit time: Care and Growth include 30 minutes of edits and small fixes each month, and Complete includes one hour. Edit time covers small changes such as text and image updates, plugin settings, and minor layout or code tweaks. Unused time doesn't roll over to the next month. Work beyond your included time is billed at $50/hour. Time and billing are based on the date a change is requested, not when it's completed, so a request counts toward the month in which you make it. Larger work, such as new features, redesigns, or content writing, is quoted before we start.
• Hack and malware cleanup: Complete includes cleanup of the covered site at no extra charge. On Care and Growth, cleanup is a one-off service from $499 CAD, depending on severity. Most cleanups are finished within 24 to 48 hours, but this is an estimate, not a guarantee.
• Email delivery: The email delivery included with every plan is for your site's own transactional email, such as contact forms, order confirmations, and password resets. It may not be used for newsletters, marketing campaigns, or bulk mail (see section 3.4).
• CDN and DNS: To provide the global CDN and email delivery, we need access to your domain's DNS settings and may point your domain to our content delivery provider. If you cancel, we'll help you move DNS management back to you or to your new provider.
• Access: You agree to provide, and keep current, WordPress administrator access and access to your DNS settings. We can't deliver the parts of a plan that depend on access we don't have.
• Changes we make to your site: You authorize us to make the changes we consider necessary to provide your plan and keep your site secure and working. This includes updating, installing, configuring, replacing, or removing plugins, themes, and WordPress itself; changing site, server, caching, security, email delivery, DNS, and CDN settings; and creating the user accounts we need. It's your responsibility to tell us before we start, and whenever things change, about anything you don't want us to touch or have concerns about, such as custom code, plugins that must stay on a specific version, integrations with other services, or business-critical pages. We'll follow those instructions, but we aren't responsible for problems caused by changes to anything you didn't tell us about.
• Support: Support is provided by email and through your client area. We aim to reply within 24 hours on Care, faster on Growth, and Complete requests always come first. Response times are targets, not guarantees.
• No plan prevents every problem: Maintenance greatly reduces risk, but no service can guarantee that a site will never be hacked, go down, or be affected by a plugin or theme conflict.

2.2 Web Design Plans

Where a web design plan includes the first year of hosting, hosting continues after that year as a regular recurring service unless you cancel it.

Revisions are free during the build and for 14 days after launch. Changes requested after that are billed at $50/hour unless they're covered by a maintenance plan's included edit time. Whether a change is free, covered, or billable depends on the date it's requested.

3. Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs the use of all Ambrite services, including hosting and the email delivery and CDN included with maintenance plans. By using our services, you agree to use our resources responsibly and in accordance with the guidelines below.

3.1 Fair Use of "Unlimited" and "Unmetered" Resources

All hosting accounts are subject to the following fair use guidelines:

• Storage and bandwidth must be used in connection with a normal, functioning website. Accounts may not be used primarily for file storage, archiving, backup repositories, media distribution, or file-sharing services.
• Accounts are subject to the inode (file count) limits associated with each plan. Inode limits are enforced to maintain server performance for all clients.
• Bandwidth usage should correspond to regular web traffic. Sustained high-bandwidth activity that degrades server performance for other users may be throttled or require a plan upgrade.
• "Unlimited" email accounts and databases must be used for standard business purposes. Bulk email sending, email harvesting, or mass mailing lists are not permitted through hosting email services (see section 3.4).

If your usage consistently exceeds what is typical for a shared hosting environment, we will contact you to discuss options, which may include upgrading to a higher plan or dedicated resources. We will not suspend an account without prior communication except in cases of abuse.

3.2 Prohibited Activities

You may not use our services for any of the following:

• Distributing malware, viruses, or any form of malicious code
• Sending unsolicited bulk email (spam) or operating mailing lists without proper consent
• Hosting phishing pages, scam websites, or fraudulent content
• Storing or distributing content that infringes on copyright, trademarks, or other intellectual property rights
• Running cryptocurrency mining software or other resource-intensive background processes
• Hosting proxy, VPN, or anonymization services
• Conducting illegal activities of any kind under Canadian law
• Attempting to access other accounts, servers, or networks without authorization
• Launching denial-of-service attacks, port scans, or other attacks against any system or network
• Running scripts or processes that consume excessive CPU, memory, or I/O resources and negatively impact other clients on the server

3.3 Content Guidelines

You are solely responsible for the content hosted on your account. We do not actively monitor content, but we reserve the right to remove content that violates these Terms, Canadian law, or that we determine to be harmful. This includes content that is defamatory, obscene, threatening, or that promotes hatred or violence.

3.4 Email Sending

Email sent through our hosting, or through the email delivery included with maintenance plans, must be transactional or one-to-one business email, such as contact form notifications, order confirmations, password resets, and replies to customers. Newsletters, marketing campaigns, purchased or rented lists, and other bulk mail are not permitted through these services.

You are responsible for complying with Canada's Anti-Spam Legislation (CASL) for any commercial electronic messages you send. If email from your site causes high bounce or complaint rates, we may pause its sending while we work with you to fix the cause.

4. Accounts & Access

To use our services, you must create an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials (passwords, API keys, etc.)
• All activities that occur under your account
• Notifying us immediately if you suspect any unauthorized access to your account

You must be at least 18 years of age, or the age of majority in your province or territory, to create an account and use our services.

5. Payment & Billing

All prices are in Canadian Dollars (CAD) unless otherwise stated. Applicable sales taxes (such as GST/HST) are added based on your location.

• Recurring Services: Hosting and maintenance plans are billed on a recurring basis (monthly, annually, or as selected). Invoices are generated in advance and are due upon receipt.
• Web Design: Web design plans are sold at the fixed prices listed on our website, and custom work is quoted before we start. For every web design project, 50% of the price is due upfront, before work begins, and the remaining 50% is due as determined by Ambrite Web Services.
• One-Off Services: Services such as hack and malware cleanup on plans that don't include it are priced as shown on our website, or quoted before work begins.
• Hourly Work: Changes and other work not covered by a plan, a revision period, or a quote are billed at $50/hour, based on the date the work is requested.
• Late Payments: If an invoice is not paid within 7 days of the due date, we may suspend your services until payment is received. We will send at least one reminder before any suspension takes effect.
• Price Changes: We will provide at least 30 days' notice before any price increase to existing services. Price changes will take effect at the start of your next billing cycle.

6. Refunds & Cancellations

6.1 All Payments Are Non-Refundable

All payments made to Ambrite Web Services are non-refundable. This applies to web design and development fees and deposits, hosting fees, maintenance plan fees, domain registrations, and any other service, add-on or renewal purchased from us, whether paid as a one-time fee or on a recurring basis.

6.2 Cancellation

You may cancel any recurring service at any time, with no penalty and no cancellation fee. Cancelling stops all future billing. Your service remains active until the end of the billing period you have already paid for, and no partial, prorated or unused-time refund is issued for that period.

6.3 Domain Registrations

Domain registrations are non-refundable in all circumstances, including where a domain was provided at no additional cost as part of a hosting plan. Domains are registered with, and paid to, a third-party registrar on your behalf, and those registrations cannot be reversed once submitted.

6.4 Web Design & Development

Web design and development fees cover time and work already carried out on your behalf. If you cancel a project in progress, you remain responsible for payment of all work completed up to the point of cancellation, and amounts already paid, including the upfront deposit, are not returned.

6.5 Your Statutory Rights

Nothing in this section limits any rights you may have under applicable Canadian consumer protection legislation that cannot be waived or varied by agreement.

7. Uptime & Service Levels

Our hosting services carry a 99.9% uptime guarantee, measured monthly. This excludes scheduled maintenance windows, which will be announced in advance when possible.

Our uptime guarantee does not cover:

• Scheduled maintenance or upgrades
• Issues caused by your own code, plugins, or configurations
• DNS propagation delays
• Events beyond our reasonable control (natural disasters, infrastructure outages, DDoS attacks)

If we fail to meet our 99.9% uptime commitment in a given month, you may request a service credit for that month by contacting us within 30 days. Credits are applied to future invoices and do not exceed one month of service fees.

8. Intellectual Property

8.1 Your Content

You retain all ownership of the content you upload, create, or store on our servers. By using our services, you grant us a limited license to host, transfer, and display your content solely as needed to provide the services you have purchased.

8.2 Custom Design Work

For custom web design projects, ownership of the final design and code transfers to you upon full payment. Until full payment is received, all design work remains the property of Ambrite. We reserve the right to showcase completed projects in our portfolio unless you request otherwise in writing.

8.3 Third-Party Software

Our services may include or rely on third-party software (such as WordPress, cPanel, and various plugins). These are subject to their own licenses. We make no claims of ownership over third-party software, and your use of such software is governed by their respective terms.

9. Privacy & Data

We take your privacy seriously. In operating our services:

• We collect only the personal information necessary to provide our services and process payments
• We do not sell, trade, or share your personal information with third parties for marketing purposes
• We use industry-standard security measures (encryption, firewalls, access controls) to protect your data
• Backups of your site and hosting data are stored securely and used solely for restoring your site and for disaster recovery. Maintenance plan backups are kept for 90 days
• We use trusted service providers, listed in our Privacy Policy, for services such as payment processing, content delivery, and email delivery
• We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)

You are responsible for ensuring that your own website complies with applicable privacy laws, including collecting proper consent from your visitors when required.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Ambrite shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
• Our total liability for any claim arising from or related to our services shall not exceed the total fees paid by you to Ambrite in the twelve (12) months preceding the claim.
• We are not liable for data loss. While we perform regular backups, it is your responsibility to maintain your own backups of critical data.

We provide our services on an "as is" and "as available" basis without warranties of any kind, whether express or implied, except as required by Canadian law.

11. Suspension & Termination

We may suspend or terminate your account if:

• You violate these Terms of Service or the Acceptable Use Policy
• Your account has an overdue balance exceeding 14 days
• Your account is being used in a way that threatens the security or performance of our servers
• We are required to do so by law or court order

Except in cases of serious abuse or legal requirement, we will provide at least 48 hours' notice before suspending an account and give you the opportunity to resolve the issue. Upon termination, your data will be retained for 30 days to allow you to retrieve it, after which it will be permanently deleted.

12. Changes to These Terms

We may update these Terms from time to time, so please check this page periodically. The "Last updated" date at the top of this page shows when they were last revised.

If we make a major change, we will email active clients at least 14 days before it takes effect. Your continued use of our services after any change means you accept the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of New Brunswick and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the Province of New Brunswick, Canada.

14. Contact Information

If you have any questions about these Terms of Service, please contact us.